Best Practices and Techniques for a Digital Business Analyst

Best Practices and Techniques for a Digital Business Analyst

Digitalization has revolutionized the way we live today. Digital companies like Paytm, Uber, Zoom Car,  Airbnb, Netflix, BigBasket, Amazon, Swiggy, etc. have changed the way we pay, ride, rent, travel, stay, entertain, purchase and dine. These companies have succeeded in converging business domains, customer experience, and technology. These digital businesses were made possible by the advancements in technology along with an emphasis on superior customer experience. They revamped the traditional way of working and reimagined their entire business model. Any digital business which has disrupted the traditional way of working, do so by using a set of technologies like Artificial intelligence, Machine Learning, Mobile, Robotic Process Automation (RPA), Analytics and Big Data, Internet of Things (IoT), Block Chain, Augmented reality, etc.

In the past, business analysts considered technology just an enabler for business processes. However, that’s not the case anymore. Today, technology is the driver of business processes. In this changed context, business analysts cannot afford to stay aloof from technology. They are instead, expected to understand technology better. Working in a digital environment calls for using data and digital information technology systems in addition to having a customer-centric focus.

Previously established business analysis approaches, tools and techniques will still be relevant and necessary; however, they may not be adequate in the digital world. So, what should business analysts do to adapt themselves in these times of change?

Business analysts should adopt certain best practices to stay relevant. The best practices according to the Digital Business Analyst White Paper published by IIBA are as follows:

The concept of the Digital Business Analyst has been gaining impetus as more and more organizations venture into the digital space.  This trend is certainly going to continue and to be a successful Business Analyst in the digital world, one needs to master these best practices. These competencies will not only allow the digital BA to drive more value to the organization but will also elevate their skills and stay relevant in the digital world!

About Adaptive US

As a Premier Endorsed Education Provider (EEP) for the IIBAAdaptive US, helps professionals to prepare for and succeed in their certification exams. Adaptive US is one of the market leaders when it comes to BA online training in ECBACCBAAAC, and CBAP and also gives the option of success guarantee where without paying an extra penny you can undergo the training all over again if you fail. For more details about plans and registration, you can visit the Workshop Calendar.

Author Details

I am a Business Analyst and Trainer at Adaptive US Inc. I am engaged in establishing and maintaining Adaptive’s learning management platform, SuXeed.

Leave a Comment