We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).
Deliverable
SLA
Point of contact
2nd Escalation
Access to Suxeed - Adaptive learning platform
1
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
Class recordings
2 days post class
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
Any other program logistics related queries
2
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
IIBA Application related queries
3
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
Suxeed platform related queries
2
Suxeed@AdaptiveUS.com
Fathima@AdaptiveUS.com
IIBA membership post full payment
2
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
IIBA application fees post full payment
2
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
IIBA exam fees post full payment
2
Training@AdaptiveUS.com
Ann@AdaptiveUS.com
Receipt **
NA
Available online
Training@AdaptiveUS.com
Certificate** after 7th class
NA
After completion of the program +2 days
Training@AdaptiveUS.com
Program content query
3
Fathima@AdaptiveUS.com
LN@AdaptiveUS.com
** Receipts and Certificates are available in online mode only.
Get Email Notifications
No Comments Yet
Let us know what you think
×
Contact Us
service level agreement training, sla certification, service level agreement course, sla escalation, budda cbap
Adaptive Service Level Agreements
When it comes to accessing training and resources provided by Adaptive US, it is important to understand the Service Level Agreements (SLAs) in place. Point of contact for any program logistics related queries is available via email at Training@AdaptiveUS.com or Ann@AdaptiveUS.com. In case of escalations, access to Suxeed - the adaptive learning platform, is available for all participants.
Certifications and memberships related queries, including IIBA application fees and exam fees, can also be addressed through the provided contacts at Training@AdaptiveUS.com or Ann@AdaptiveUS.com. It is important to note that receipts and certificates are only available online, with certificates being issued after the 7th class of the program. For any additional program content queries, participants can reach out to Fathima@AdaptiveUS.com or LN@AdaptiveUS.com.
Contact Us
No Comments Yet
Let us know what you think