We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).
| Deliverable |
SLA |
Point of contact |
2nd Escalation |
| Access to Suxeed - Adaptive learning platform |
1 |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
| Class recordings |
2 days
post
class |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
Any other program logistics related
queries |
2 |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
| IIBA Application related queries |
3 |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
| Suxeed platform related queries |
2 |
Suxeed@AdaptiveUS.com |
Fathima@AdaptiveUS.com |
| IIBA membership post full payment |
2 |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
IIBA application fees post full
payment |
2 |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
| IIBA exam fees post full payment |
2 |
Training@AdaptiveUS.com |
Ann@AdaptiveUS.com |
| Receipt ** |
NA |
Available online |
Training@AdaptiveUS.com |
| Certificate** after 7th class |
NA |
After completion of the program +2 days |
Training@AdaptiveUS.com |
| Program content query |
3 |
Fathima@AdaptiveUS.com |
LN@AdaptiveUS.com |
** Receipts and Certificates are available in online mode only.
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