Adaptive Service Level Agreements

1 min read
7/16/18 12:00 AM


We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).

Deliverable SLA Point of contact 2nd Escalation
Access to Suxeed - Adaptive learning platform 1
Class recordings 2 days
Any other program logistics related
IIBA Application related queries 3
Suxeed platform related queries 2
IIBA membership post full payment 2
IIBA application fees post full
IIBA exam fees post full payment 2
Receipt ** NA Available online
Certificate** after 7th class NA After completion of the program +2 days
Program content query 3

** Receipts and Certificates are available in online mode only.

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