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Adaptive Service Level Agreements

Image of Ann P
Ann P

 

We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).

Deliverable SLA Point of contact 2nd Escalation
Access to Suxeed - Adaptive learning platform 1 Training@AdaptiveUS.com Ann@AdaptiveUS.com
Class recordings 2 days
post
class
Training@AdaptiveUS.com Ann@AdaptiveUS.com
Any other program logistics related
queries
2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
IIBA Application related queries 3 Training@AdaptiveUS.com Ann@AdaptiveUS.com
Suxeed platform related queries 2 Suxeed@AdaptiveUS.com Fathima@AdaptiveUS.com
IIBA membership post full payment 2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
IIBA application fees post full
payment
2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
IIBA exam fees post full payment 2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
Receipt ** NA Available online Training@AdaptiveUS.com
Certificate** after 7th class NA After completion of the program +2 days Training@AdaptiveUS.com
Program content query 3 Fathima@AdaptiveUS.com LN@AdaptiveUS.com

** Receipts and Certificates are available in online mode only.


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