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Adaptive Service Level Agreements
by Ann P on Jul 16, 2018 12:00:00 AM
We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).
| Deliverable | SLA | Point of contact | 2nd Escalation |
| Access to Suxeed - Adaptive learning platform | 1 | Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| Class recordings | 2 days post class |
Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| Any other program logistics related queries |
2 | Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| IIBA Application related queries | 3 | Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| Suxeed platform related queries | 2 | Suxeed@AdaptiveUS.com | Fathima@AdaptiveUS.com |
| IIBA membership post full payment | 2 | Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| IIBA application fees post full payment |
2 | Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| IIBA exam fees post full payment | 2 | Training@AdaptiveUS.com | Ann@AdaptiveUS.com |
| Receipt ** | NA | Available online | Training@AdaptiveUS.com |
| Certificate** after 7th class | NA | After completion of the program +2 days | Training@AdaptiveUS.com |
| Program content query | 3 | Fathima@AdaptiveUS.com | LN@AdaptiveUS.com |
** Receipts and Certificates are available in online mode only.
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