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    Adaptive Service Level Agreements

    Written by:             Published on: Jul 16, 2018 12:00:00 AM

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    We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).

    Deliverable SLA Point of contact 2nd Escalation
    Access to Suxeed - Adaptive learning platform 1
    Class recordings 2 days
    Any other program logistics related
    IIBA Application related queries 3
    Suxeed platform related queries 2
    IIBA membership post full payment 2
    IIBA application fees post full
    IIBA exam fees post full payment 2
    Receipt ** NA Available online
    Certificate** after 7th class NA After completion of the program +2 days
    Program content query 3

    ** Receipts and Certificates are available in online mode only.

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