Business process analysis (BPA) analyzes business processes for their effectiveness, efficiency, and identifies improvement opportunities. Common business process improvements include:
When analyzing any business process, look for:
Identify the Root Cause
Identify the root-cause of gaps and improvement areas ensures that the solution addresses the right gaps.
SIPOC (Suppliers, Inputs, business process, Outputs, and Customers) originated in Six Sigma.
Value Stream Mapping (VSM): Originated in Lean methodologies. Diagram and record wait times and business processing times for every business processing step.
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