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    Terms and Conditions

    100% Success or 100% Money Back

    Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is instructor-led training or assisted learning. When you buy a training course from Adaptive US, you agree to our Privacy Policy, Terms of Use, Payment, Upgrade and Refund policy.

     

    Our Guarantees
    Course Expectations
    Payment Terms
    Other Policies

    Our Guarantees

    Running at a success rate of 97+%, with Adaptive your chances of failure in the IIBA certification exam is reduced by 1000% or 10 times. (FYI - The industry success rate is below 70%).

    We are totally COMMITTED to your success and we share the RISK and REWARD with you.

    With us, you can take your IIBA certification exam with complete PEACE OF MIND.

    Success Guarantee

    Adaptive US offers Success Guarantee on Core IIBA Certification Instructor Led Trainings (CBAP, CCBA, and ECBA).

    Conditions to avail success guarantee for first unsuccessful attempt:

      • Students must completely attend the live training sessions that they have enrolled for.
      • Students must pass all the 6 simulations available in SuXeed before appearing for the examination.
      • Students must take the examination within 6 months of completing the training session.
      • The student must be an active IIBA member and must have an active IIBA application status

    Support from Adaptive US for the first unsuccessful attempt:

      • Adaptive shall pay retake fees for the second attempt subject to meeting the terms of the success guarantee.
      • Total liability is limited to one-time USD 250 for CBAP and CCBA and USD 85 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
      • Student can re-sit for one complete training at no extra cost.
      • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

    Conditions to avail success guarantee for second unsuccessful attempt:

      • Inform Adaptive US upon your first unsuccessful attempt so that Adaptive experts can discuss and devise suitable exam strategies for your next attempt.
      • Retake and pass all the 6 simulations in the question bank based on the course that they've enrolled for (CBAP/CCBA/ECBA) – (Students must request for reset of simulations in the learning portal upon not clearing the exam).
      • There must be a gap of at least 6 weeks and at most 12 weeks between 1st attempt and 2nd attempt.
      • The student must be an active IIBA member and must have an active IIBA application status

    Support from Adaptive US for the second unsuccessful attempt:

      • Adaptive shall pay retake fees for the third attempt subject to meeting the success guarantee terms for second attempt.
      • Total liability is limited to one-time USD 250 for CBAP and CCBA and USD 85 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
      • Student can attend up to 6 fortnightly exam prep tutorials at no extra cost and clarify any questions they have.
      • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

    Money-back Guarantee

    Conditions to avail moneyback guarantee

             There must be a gap of at least 6 weeks and at most 12 weeks between 2nd attempt and 3rd attempt. 

    Support from Adaptive US for the third unsuccessful attempt

    Adaptive shall refund the training fees paid to Adaptive (Course fee Paid by Student - Payments made to IIBA for membership and application filing)

    Performance Guarantee of $1000

    Adaptive Offers $1000 performance warranty (You read it right it is $ One Thousand) on its Awesome BA program. Adaptive shall pay $1000 to the employer in case the employee is not able to perform satisfactorily in basic business analysis tasks. The basic business analysis tasks are:

    1. Develop User Stories and Acceptance Criteria
    2. Develop business process models
    3. Conduct requirements interviews
    4. Develop wireframes
    5. Prioritize backlog
    6. Detailed Functional Specifications
     
    When can the performance guarantee be invoked?
    • Participants have completed a medium complexity project (~30 hours effort).
    • Completed an ECBA simulation test of 1 hour.
    • Completed all core modules training successfully.

    Employer claiming the warranty must provide 3 specific instances where the person has failed to produce the above-mentioned deliverables.

    Session Run Guarantee
     
    In the rare event that Adaptive cancels a session for which it has received payment, Adaptive will refund 100% of the fees plus an additional $50. 
     
     
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    Course Expectations

    If you are from a non-native English-speaking country please note that the course expectation is to have good familiarity in English with US and International accents and good verbal and written English communication since the mode of communication in the class and in the IIBA Certification exam is English.

    For details on infrastructure requirements, please refer here.

    For more FAQs on the training program, please refer here.

    Countries barred from IIBA exams

    If you are a resident or you are currently residing in any of the below countries, you are not allowed to take IIBA exams - Cuba, Iran, Syria, Sudan, North Korea, and Crimea Region of Ukraine.

    Fair Usage Policy

    At Adaptive, we do our level best to ensure that our students appear for the certification exam fully prepared. As part of our fair usage policy, if a student attempts the same quiz in the Adaptive question bank more than 8 times, the system will throw a warning stating that the effectiveness of the preparation is going down. If the student attempts the same quiz more than 10 times, the quiz will be blocked and the student will not be able to take it again. This is because passing the quiz after ten attempts reduces the effectiveness of preparation and is a misleading indicator of the preparedness of the exam.

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    Payment Terms

    Payment Policy

    Adaptive US accepts PayPal and Credit cards as methods of payment. Accepted credit cards are American Express, Visa, MasterCard, Discover, and Diners Club.

    All courses must be paid for prior to the start of the first class session unless prior arrangements have been made.

    Please call if you have any questions concerning payment – +1-877-872-2860

    Upgrade Policy

    Upgrade from Self-learning product to Assisted-learning product

    If a student upgrades from self-learning to an assisted-learning product for a particular certification, 50% of the amount paid for the self-learning product shall be adjusted towards the assisted-learning product and shall be provided as a cash refund in the same mode of payment.

    Upgrade from Self-learning/Assisted-learning product to Instructor-Led Training

    If a student upgrades from self-learning/assisted-learning to instructor-led training for a particular certification:

    Within 15 calendar days - The entire amount paid for the self-learning/assisted-learning shall be adjusted towards the instructor-led training.

    After 15 calendar days - 50% of the amount paid for the self-learning/assisted-learning shall be adjusted towards the instructor-led training.

    Upgrade from one Level of Training to Next i.e. ECBA to CCBA / CCBA to CBAP

    If the student decides to upgrade from one level of training to the next within 3 months, (s)he can do so by paying the price difference between the two programs. Beyond 3 months, the next level training will have to be purchased as a separate product.

    Refund & Cancellation Policy

    Training Cancellation by Adaptive US

    In the last 3 years, Adaptive US has NOT canceled / re-scheduled even 1 training program. In extremely rare events (like floods, earthquakes, political instability, faculty ill-health, etc.), Adaptive US reserves the right to postpone/cancel a session. In case Adaptive US cancels a training program, a 100% program fee + $50 Run Guarantee Fee will be paid to the participant.

    Training Cancellation by Student

    If a student cancels a registration 15 days or more prior to a class, the following amount will be refunded back to the student.

    Refund amount = Program Fee – Self-learning Product Fees for the respective course – $50 Administrative Fees

    Conditions for Self-paced learning will also apply.

    If a student cancels a registration less than 15 calendar days prior to a class, no refund will be made.

    Travel, logistics, or any personal expense incurred by learners/participants will not be refunded.

    If a student cancels a registration after they have rescheduled a class, no refund will be made.

    If you paid for your class with a check, and you choose to cancel, you must contact Adaptive US to receive any amount due. Refunds are automatically processed on credit card transactions only.

    Students requesting virtual materials 15 or more days prior to their class start date will not be given any refund if they cancel their enrollment.

    Failure to attend a traditional or virtual class without written notification by email (Info@AdaptiveUS.com) prior to the start date of the class is considered a ‘no show’ and will result in forfeiture of the entire class fee.

    A refund request can be initiated by sending an email to Info@AdaptiveUS.com

    Training Cancellation Policy for Corporates / Partner Delivered Courses / In-Person Training / Private Classes 

    •  Invoice has to be paid within 30 days post training.

    • Cancellation of all or part of a training program (virtual or on-premise) must take place at least one month prior to the commencement of the training.

    •  A kill fee of 50% of the total quoted price will be due if cancellation occurs after this time.

    •  Any modifications to the agreed-upon training program must be approved in writing at least one month prior to the commencement of the training.

    •  Any expense incurred by Adaptive US for arranging the program such as venue, trainer(s) travel, transportation/airfare, hotel booking, visa etc. + $500 admin fees has to be borne by the corporate/partner.

    Refunds are not applicable to digital products

    Inner Circle Subscription Cancellation

    Students can cancel their Inner Circle subscription in their Thinkific Learning Portal by going to My Account>Billing>Subscriptions>Cancel

    The subscription will then change to "Cancelled" and students will automatically lose access to the associated content at the end of their billing period.

    Refunds: Duplicate payment

    Refunds of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

    Note: All refunds will be processed within 10 working days after the refund request is approved by Adaptive US.

    Student Substitutions

    Student substitutions can be made in writing at any time prior to the class start date without incurring any change fee.

    Rescheduling

    Rescheduling can be done for live instructor led classes for which the student has made the full payment and enrolled.

    Rescheduling 15 days or more prior to the class start date

    You may reschedule your class participation with written notification at any time up to 15 days prior to the class start date and apply your tuition to the same course or one of equal or lesser value within one year of the original class start date, provided space exists.

    Rescheduling less than 15 days prior to the class start date

    Any reschedule request received less than 15 days prior to the class start date is subject to a $50 change fee.

    For corporates/groups requesting reschedule to another date less than 15 days prior to the class start date, the change fee will be $50/student.

    The change fee applies each time a reschedule occurs.

    There will not be any change in the initial access period end date in the event of a reschedule (end date will remain the same).

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    Other Policies

    Program Structure Modification

    Adaptive reserves the right to modify training content and structure without prior notice.

    Session Recording

    Adaptive US virtual classes are recorded for use by both students attending the class and also by others not affiliated with this class. If you have concerns about these recordings, please contact us directly or choose not to register for a virtual class. You can always choose to participate in the class only through the chat function, which is not recorded.

    Non-disclosure Agreement

    Adaptive US allows strict self-use of its platform (SuXeed). Under no circumstances, the content must be shared. Adaptive Legal team shall pursue cases of a confidentiality breach. If you wish to utilize our content, get in touch with us @ Info@AdaptiveUS.com

    Non-compete Agreement

    Not provide the same training or product within 1 year of product purchase. If you wish to utilize our content, get in touch with us @ Info@AdaptiveUS.com

    Permission to Contact and use Customer Name

    The customer shall allow Adaptive US to publish his/her name, photo, LinkedIn profile and feedback on Adaptive US website and other social media platforms. The customer shall allow being contacted by Adaptive US.

    Free Products

    All free products are available in our learning portal with trial registration: SuXeed

    Offers

    All the ongoing offers are listed on the Offers Page.

    Commitment Duration

    All services committed by Adaptive US are time-barred to 12 months. Customers must utilize all services and promotions within 12 months period. All commitments expire after 12 months of purchase. 

    Gun and Weapon Policy

    For in-person classes, we need to inform you that you are prohibited from carrying a handgun, firearm, knife, or other prohibited weapon of any kind regardless of whether the person is licensed to carry the weapon or not.

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