Adaptive US Terms and Conditions

Industry's First and ONLY 5 Amazing Guarantees

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is Master Class or Guided learning. When you buy a training course from Adaptive US, you agree to our Privacy Policy, Terms of Use, Payment, Upgrade and Refund policy.

 

Our Guarantees
Course Expectations
Payment Terms
Other Policies

Our Guarantees

Running at a success rate of 97+%, with Adaptive your chances of failure in the IIBA certification exam is reduced by 1000% or 10 times. (FYI - The industry success rate is below 70%).

We are totally COMMITTED to your success and we share the RISK and REWARD with you. With us, you can take your IIBA certification exam with complete PEACE OF MIND.

100% Success or 100% Refund Promise for Master Classes

Adaptive US offers 100% Success or 100% Refund on All IIBA Certification Master Classes (CBAP, CCBA, ECBA, CBDA, AAC, CPOA).

Conditions to avail exam rewrite fees for the first unsuccessful attempt:

    • Students must completely attend the enrolled live training sessions
    • Students must pass all the 6 simulations available in the Thinkific Portal before appearing for the examination.
    • Students must take the enrolled course examination within 6 months of completing the training session.
    • The student must be an active IIBA member and must have an active IIBA application status.

Support from Adaptive US for the first unsuccessful attempt:

    • Adaptive shall pay retake fees for the second attempt subject to meeting the terms of the success guarantee.
    • Total liability is limited to one-time USD 295 for CBAP, USD 195 for CCBA, CBDA, AAC, CPOA and USD 95 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
    • Student can re-sit for one complete training at no extra cost.
    • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

Conditions to avail exam rewrite fees for the second unsuccessful attempt:

    • Inform Adaptive US about your first unsuccessful attempt within 2 business days so that Adaptive experts can discuss and devise suitable exam strategies for your next attempt.
    • Retake and pass all the simulations in the question bank based on the course that they've enrolled for (6 simulations for CBAP/CCBA/ECBA and 4 simulations for CBDA/AAC/CPOA) – (Students must request for reset of simulations in the learning portal upon not clearing the exam).
    • There must be a gap of at least 6 weeks and at most 12 weeks between 1st attempt and 2nd attempt.
    • The student must be an active IIBA member and must have an active IIBA application status.

Support from Adaptive US for the second unsuccessful attempt:

    • Adaptive shall pay retake fees for the third attempt subject to meeting the100% Success or 100% Refund terms for second attempt.
    • Total liability is limited to one-time USD 295 for CBAP, USD 195 for CCBA, CBDA, AAC, CPOA and USD 95 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
    • Student can attend up to 6 fortnightly exam prep tutorials at no extra cost and clarify any questions they have.
    • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

Money-back Guarantee for Master Classes

Conditions to avail moneyback guarantee

         There must be a gap of at least 6 weeks and at most 12 weeks between 2nd attempt and 3rd attempt. 

Support from Adaptive US for the third unsuccessful attempt

Adaptive shall refund the course fee paid by the student minus the payments made to IIBA for membership/application filing/exam rewrites

Best Price Guarantee for Master Classes

If you find another supplier with exact or better features compared to our master classes such as the deliverables and guarantees at a lower price, you can claim 200% credit for the price difference. This credit amount can be utilized to extend course access, purchase new courses.

Price Protection Guarantee for Master Classes

If you find Adaptive reducing it's master classes prices within 3 months of your purchase, you can claim 200% credit for the price difference. This credit amount can be utilized to extend course access, purchase new courses.

100% Success or 100% Refund Promise for BA Bootcamp

Adaptive US offers 100% Success or 100% Refund on the ECBA part of the BA Bootcamp Program

Conditions to avail exam rewrite fees for the first unsuccessful ECBA attempt:

    • Students must completely attend the enrolled live training sessions
    • Students must pass all the 6 simulations available in the Thinkific Portal before appearing for the examination.
    • Students must take the enrolled course examination within 6 months of completing the training session.
    • The student must be an active IIBA member and must have an active IIBA application status.

Support from Adaptive US for the first unsuccessful ECBA attempt:

    • Adaptive shall pay retake fees for the second attempt subject to meeting the terms of the success guarantee.
    • Total liability is limited to one-time USD 95 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
    • Student can re-sit for one complete ECBA training at no extra cost.
    • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

Conditions to avail exam rewrite fees for the second unsuccessful ECBA attempt:

    • Inform Adaptive US about your first unsuccessful attempt within 2 business days so that Adaptive experts can discuss and devise suitable exam strategies for your next attempt.
    • Retake and pass all the simulations in the question bank based on the course that they've enrolled for (6 simulations for ECBA) – (Students must request for reset of simulations in the learning portal upon not clearing the exam).
    • There must be a gap of at least 6 weeks and at most 12 weeks between 1st attempt and 2nd attempt.
    • The student must be an active IIBA member and must have an active IIBA application status.

Support from Adaptive US for the second unsuccessful ECBA attempt:

    • Adaptive shall pay retake fees for the third attempt subject to meeting the100% Success or 100% Refund terms for second attempt.
    • Total liability is limited to one-time USD 95 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
    • Student can attend up to 6 fortnightly exam prep tutorials at no extra cost and clarify any questions they have.
    • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

Money-back Guarantee for BA Bootcamp

Conditions to avail moneyback guarantee on the ECBA part of BA Bootcamp Program

         There must be a gap of at least 6 weeks and at most 12 weeks between 2nd attempt and 3rd attempt. 

Support from Adaptive US for the third unsuccessful ECBA attempt

Adaptive shall refund the ECBA course fee paid by the student as part of the BA Bootcamp Program minus the payments made to IIBA for membership/application filing/exam rewrites

100% Success or 100% Refund Promise for Guided Learning

Adaptive US offers 100% Success or 100% Refund on Core IIBA Certification Guided Learning Products (CBAP, CCBA, ECBA) from 18th Feb 2022 onwards.

Conditions to avail exam rewrite fees for the first unsuccessful attempt:

    • Students must complete all the e-learning videos and chapter end questions for Guided learning.
    • Students must pass all the 6 simulations available in the Thinkific portal before appearing for the examination.
    • Students must take the examination within 6 months of enrolling in the Guided learning program.
    • The student must be an active IIBA member and must have an active IIBA application status.

Support from Adaptive US for the first unsuccessful attempt:

    • Adaptive shall pay retake fees for the second attempt subject to meeting the terms of the success guarantee.
    • Total liability is limited to one-time USD 295 for CBAP, USD 195 for CCBA and USD 95 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
    • Student can attend up to 6 fortnightly exam prep tutorials at no extra cost and clarify any questions they have.
    • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

Conditions to avail exam rewrite fees for the second unsuccessful attempt:

    • Inform Adaptive US about your first unsuccessful attempt within 2 business days so that Adaptive experts can discuss and devise suitable exam strategies for your next attempt.
    • Retake and pass all the simulations in the question bank based on the course that you've enrolled for (6 simulations for CBAP/CCBA/ECBA and 4 simulations for CBDA/AAC/CPOA) – (Students must request for reset of simulations in the learning portal upon not clearing the exam).
    • There must be a gap of at least 6 weeks and at most 12 weeks between 1st attempt and 2nd attempt.
    • The student must be an active IIBA member and must have an active IIBA application status.

Support from Adaptive US for the second unsuccessful attempt:

    • Adaptive shall pay retake fees for the third attempt subject to meeting the100% Success or 100% Refund terms for second attempt.
    • Total liability is limited to one-time USD 295 for CBAP, USD 195 for CCBA and USD 95 for ECBA. This will be paid by Adaptive to IIBA upon submission of the proof of failure.
    • Student can attend up to 6 fortnightly exam prep tutorials at no extra cost and clarify any questions they have.
    • 3 months access to the learning portal at no extra cost (from the time of reporting failure).

Money-back Guarantee for Guided Learning

Conditions to avail moneyback guarantee

         There must be a gap of at least 6 weeks and at most 12 weeks between 2nd attempt and 3rd attempt. 

Support from Adaptive US for the third unsuccessful attempt

Adaptive shall refund the guided learning program fees paid by the student minus the payments made to IIBA for exam rewrites.

Performance Guarantee of $1000

Adaptive Offers $1000 performance warranty (You read it right it is $ One Thousand) on its Awesome BA program. Adaptive shall pay $1000 to the employer in case the employee is not able to perform satisfactorily in basic business analysis tasks. The basic business analysis tasks are:

1. Develop User Stories and Acceptance Criteria
2. Develop business process models
3. Conduct requirements interviews
4. Develop wireframes
5. Prioritize backlog
6. Detailed Functional Specifications
 
When can the performance guarantee be invoked?
  1. Participants have completed a medium complexity project (~30 hours effort).
  2. Completed an ECBA simulation test of 1 hour.
  3. Completed all core modules training successfully.
  4. Employer claiming the warranty must provide 3 specific instances where the person has failed to produce the above-mentioned deliverables.
Session Run Guarantee
 
In the rare event that Adaptive cancels a session for which it has received payment, Adaptive will refund 100% of the fees plus an additional $50. Back to Top

Course Expectations

If you are from a non-native English-speaking country please note that the course expectation is to have good familiarity in English with US and International accents and good verbal and written English communication since the mode of communication in the class and in the IIBA Certification exam is English.

For details on infrastructure requirements, please refer here.

For more FAQs on the training program, please refer here.

Countries barred from IIBA exams

If you are a resident or you are currently residing in any of the below countries, you are not allowed to take IIBA exams - Cuba, Iran, Syria, Sudan, North Korea, and Crimea Region of Ukraine.

Fair Usage Policy

At Adaptive, we do our level best to ensure that our students appear for the certification exam fully prepared. As part of our fair usage policy, if a student attempts the same quiz in the Adaptive question bank more than 8 times, the system will throw a warning stating that the effectiveness of the preparation is going down. If the student attempts the same quiz more than 10 times, the quiz will be blocked and the student will not be able to take it again. This is because passing the quiz after ten attempts reduces the effectiveness of preparation and is a misleading indicator of the preparedness of the exam.

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Payment Terms

Payment Policy

Adaptive US accepts PayPal and Credit cards as methods of payment. Accepted credit cards are American Express, Visa, MasterCard, Discover, and Diners Club.

All courses must be paid for prior to the start of the first class session unless prior arrangements have been made.

For incorrect purchases or requests to switch to a different product level (Self Learning to Guided Learning, Guided Learning to Master Classes etc.)/certification level (ECBA to CCBA, CCBA to CBAP etc.) from what was initially purchased, the following policy applies:

a. If the student wishes to switch to another product level/certification level that is priced higher than the initially purchased product, the upgrade policy will apply. Please refer to the detailed upgrade policy in the upgrade policy section.

b . If the student wishes to switch to another product level/certification level that is priced lower than the initially purchased product, the balance credit will be issued towards purchasing any other product from Adaptive. 

Refund requests will not be entertained under any circumstance.

Please call if you have any questions concerning payment – +1-877-872-2860

Late Payment Charges

Any delays in payment beyond the agreed-upon milestones will be charged 0.1% of the contract value or a minimum of $10 ( whichever is higher) per day of delay.

Upgrade Policy

Upgrade from Self-learning product to Guided-learning product

If a student upgrades from self-learning to a guided-learning product for a particular certification:

Within 15 calendar days - The entire amount paid for the Self-learning shall be adjusted towards the Guided-learning product.

Within 15 - 90 calendar days - 50% of the amount paid for the Self-learning shall be adjusted towards the Guided-learning product.

Above 90 calendar days - 20% repeat customer discount will be applicable on the Guided-learning product

Upgrade from one level of Self-learning product to another level of Self-learning product/one level of Guided-learning product to another level of Guided-learning product

If a student upgrades from one level of Self-learning product to another level of Self-learning product/one level of Guided-learning product to another level of Guided-learning product:

Within 15 calendar days - The entire amount paid for one level of the Self-learning product shall be adjusted towards the other level of the Self-learning product/ The entire amount paid for one level of the Guided-learning product shall be adjusted towards the other level of the Guided-learning product.

Within 15 - 90 calendar days - 50% of the amount paid for one level of the Self-learning product shall be adjusted towards the other level of the Self-learning product/50% of the amount paid for one level of the Guided-learning product shall be adjusted towards the other level of the Guided-learning product.

Above 90 calendar days - 20% repeat customer discount will be applicable on the other level Self-learning product/Guided-learning product

Upgrade from Self-learning/Guided-learning product to Master Class

If a student upgrades from Self-learning/Guided-learning to Master Class for a particular certification:

Within 15 calendar days - The entire amount paid for the Self-learning/Guided-learning shall be adjusted towards the Master Class.

Within 15 - 90 calendar days - 50% of the amount paid for the Self-learning/Guided-learning shall be adjusted towards the Master Class.

Above 90 calendar days - 20% repeat customer discount will be applicable on the Master Class.

Upgrade from one level of Master Class to the next i.e. ECBA to CCBA / CCBA to CBAP

If a student decides to upgrade from one level of Master Class to the next:

Within 15 calendar days - The entire amount paid for the lower level Master Class shall be adjusted towards the higher level of Master Class.

Within 15 - 90 calendar days - 50% of the amount paid for the lower level Master Class shall be adjusted towards the higher level of Master Class.

Above 90 calendar days - 20% repeat customer discount will be applicable on the higher level Master Class.

For the above mentioned upgrade policy, the access period will be as follows for any upgrade:

Within 15 calendar days -There will not be any change in the initial access period end date (end date will remain the same).

Above 15 calendar days -The access period end date will be reset and modified to the upgraded product's end date.

Downgrade Policy

If a student decides to downgrade from a particular product level to another (Guided Learning to Self Learning, Master Classes to Guided Learning etc.) or from a higher certification level to a lower certification (CCBA to ECBA, CBAP to CCBA etc.), the following conditions apply:

  • Downgrade must happen within 7 days of the purchase.
  • Downgrade balance can be utilized towards purchasing another product from Adaptive US  - The difference in the amount of the two products can be utilized to purchase any other Adaptive product. Adaptive will provide a credit note which can be adjusted in the purchase of any other product from Adaptive US (admin fees will not be deducted in this).
  • Refund requests will not be entertained under any circumstance.
     

Refund & Cancellation Policy

Training Cancellation by Adaptive US

In the last 3 years, Adaptive US has NOT canceled / re-scheduled even 1 training program. In extremely rare events (like floods, earthquakes, political instability, faculty ill-health, etc.), Adaptive US reserves the right to postpone/cancel a session. In case Adaptive US cancels a training program, a 100% program fee + $50 Run Guarantee Fee will be paid to the participant.

Training Cancellation by Student

If a student cancels a registration 15 days or more prior to a class, the following amount will be refunded back to the student.

Refund amount = Program Fee – Self-learning Product Fees for the respective course – $50 Administrative Fees

Conditions for Self-paced learning will also apply.

If a student cancels a registration less than 15 calendar days prior to a class, no refund will be made.

Travel, logistics, or any personal expense incurred by learners/participants will not be refunded.

If a student cancels a registration after they have rescheduled a class, no refund will be made.

If you paid for your class with a check, and you choose to cancel, you must contact Adaptive US to receive any amount due. Refunds are automatically processed on credit card transactions only.

Students requesting virtual materials 15 or more days prior to their class start date will not be given any refund if they cancel their enrollment.

Failure to attend a traditional or virtual class without written notification by email (Info@AdaptiveUS.com) prior to the start date of the class is considered a ‘no show’ and will result in forfeiture of the entire class fee.

A refund request can be initiated by sending an email to Info@AdaptiveUS.com

Training Cancellation Policy for Corporates / Partner Delivered Courses / In-Person Training / Private Classes 

•  Invoice has to be paid within 30 days post training.

• Cancellation of all or part of a training program (virtual or on-premise) must take place at least one month prior to the commencement of the training.

•  A kill fee of 50% of the total quoted price will be due if cancellation occurs after this time.

•  Any modifications to the agreed-upon training program must be approved in writing at least one month prior to the commencement of the training.

•  Any expense incurred by Adaptive US for arranging the program such as venue, trainer(s) travel, transportation/airfare, hotel booking, visa etc. + $500 admin fees has to be borne by the corporate/partner.

Refunds are not applicable to digital products

Inner Circle Subscription Cancellation

Students can cancel their Inner Circle subscription in their Thinkific Learning Portal by going to My Account>Billing>Subscriptions>Cancel

The subscription will then change to "Cancelled" and students will automatically lose access to the associated content at the end of their billing period.

Refunds: Duplicate payment

Refunds of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Note: All refunds will be processed within 10 working days after the refund request is approved by Adaptive US.

Student Substitutions

Student substitutions can be made in writing at any time prior to the class start date without incurring any change fee.

Rescheduling

Rescheduling can be done for live instructor led classes for which the student has made the full payment and enrolled.

Rescheduling 15 days or more prior to the class start date

You may reschedule your class participation with written notification at any time up to 15 days prior to the class start date and apply your tuition to the same course or one of equal or lesser value within one year of the original class start date, provided space exists.

Rescheduling less than 15 days prior to the class start date

Any reschedule request received less than 15 days prior to the class start date is subject to a $50 change fee.

For corporates/groups requesting reschedule to another date less than 15 days prior to the class start date, the change fee will be $50/student.

The change fee applies each time a reschedule occurs.

There will not be any change in the initial access period end date in the event of a reschedule (end date will remain the same).

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Other Policies

At no point, shall a student's liability on Adaptive be higher than the amount that the student has paid to Adaptive.

Program Structure, Content and Price Modification

Adaptive reserves the right to modify training structure, content and price without any prior notice.

Session Recording

Adaptive US virtual classes are recorded for use by both students attending the class and also by others not affiliated with this class. If you have concerns about these recordings, please contact us directly or choose not to register for a virtual class. You can always choose to participate in the class only through the chat function, which is not recorded.

Non-disclosure Agreement

Adaptive US allows strict self-use of its platforms - SuXeed and Thinkific. Under no circumstances, the content must be shared. Adaptive Legal team shall pursue cases of a confidentiality breach. If you wish to utilize our content, get in touch with us @ Info@AdaptiveUS.com

Non-compete Agreement

Not provide the same training or product within 1 year of product purchase. If you wish to utilize our content, get in touch with us @ Info@AdaptiveUS.com

Permission to Contact and use Customer Name

The customer shall allow Adaptive US to publish his/her/it's name, photo, LinkedIn profile and feedback on Adaptive US website and other social media platforms. The customer shall allow being contacted by Adaptive US.

Free Products

All free products are available in our learning portal with trial registration: Thinkific

Offers & Coupons

All the ongoing offers are listed on the Offers Page. Offers are time-based and subject to change without any prior intimation.

At any point in time, only one coupon code can be applied at the checkout.

Commitment Duration

All services committed by Adaptive US are time-barred to 12 months. Customers must utilize all services and promotions within 12 months period. All commitments expire after 12 months of purchase. 

Gun and Weapon Policy

For in-person classes, we need to inform you that you are prohibited from carrying a handgun, firearm, knife, or other prohibited weapon of any kind regardless of whether the person is licensed to carry the weapon or not.

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