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    Adaptive Service Level Agreements

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    Ann P

     

    We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).

    Deliverable SLA Point of contact 2nd Escalation
    Access to Suxeed - Adaptive learning platform 1 Training@AdaptiveUS.com Ann@AdaptiveUS.com
    Class recordings 2 days
    post
    class
    Training@AdaptiveUS.com Ann@AdaptiveUS.com
    Any other program logistics related
    queries
    2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
    IIBA Application related queries 3 Training@AdaptiveUS.com Ann@AdaptiveUS.com
    Suxeed platform related queries 2 Suxeed@AdaptiveUS.com Fathima@AdaptiveUS.com
    IIBA membership post full payment 2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
    IIBA application fees post full
    payment
    2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
    IIBA exam fees post full payment 2 Training@AdaptiveUS.com Ann@AdaptiveUS.com
    Receipt ** NA Available online Training@AdaptiveUS.com
    Certificate** after 7th class NA After completion of the program +2 days Training@AdaptiveUS.com
    Program content query 3 Fathima@AdaptiveUS.com LN@AdaptiveUS.com

    ** Receipts and Certificates are available in online mode only.


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