Back to Blog

Business Analysis Technique - Business Capability Analysis

Image of Ann P
Ann P


  • Business capability analysis is usually done for an enterprise to assess what is it able to do which can result in business advantages or achieving its business objectives.
  • This is done to assess performance, set goals and identify gaps. This helps in prioritizing investment.


  • Capabilities may be assessed for performance and associated risks to identify specific performance gaps and prioritize investments


  • Capabilities describe the purpose or outcome of the performance or transformation


  • Does not describe how the performance or transformation is performed or the process part of it.


  • Only unique capabilities are presented in the organizational capability map


  • Similar capabilities existing across multiple LOBs do not find multiple places in the capability map


  • Capability analysis should impact value by revenue enhancement or cost reduction or improving service or customer satisfaction or achieving compliance or positioning of the company


  • Capabilities are assessed for current and expected performance. Gap performance of capability is used as input for strategic planning


  • This analysis may be done across the organization or within LOBs or units such as sales and marketing, customer service, production, post delivery support etc.


  • Capabilities do not have any inherent risks however the performance of capabilities or lack of it may cause risk.


  • Capability Maps – Denotes strengths and Weaknesses


  • A 2*2 grid or map of capability with criticality as depicted in the image below can quickly unveil the areas/capabilities that need to be taken up on priority.


Business Capability Analysis


  • Capability improvement initiatives should be taken up at an org level and not unit level


  • Capability map analysis require a collaborative model and suggest to develop common capabilities together


  • Does not work well if leaders/stake holders do not agree on a collaborative model or to work together.


  • Enterprises/businesses that spend more time on assessing the capability and work towards strengthening their critical capability always perform better in the long run.

Related Posts

Free eBook - Business Analysis Techniques Using Lucidchart

Image of LN Mishra, CBAP, CBDA, AAC & CCA

Why this book?

Although there are many books on software Business Analysis, most of them describe...

Read more

Certification of capability in business analysis

Image of Ann P
Ann P

Certification of Capability in Business Analysis (CCBA) is the 2nd level certification provided by...

Read more