Business process analysis (BPA) analyzes business processes for their effectiveness, efficiency, and identifies improvement opportunities. Common business process improvements include:
- Reduce execution time,
- Improve coordination between roles and organizational units to remove errors, reduction or elimination of bottlenecks,
- Automate routine steps and decision making.
When analyzing any business process, look for:
- Alignment to organizational goals and strategy.
- The process needs to be efficient, effective, repeated, measured, controlled, used and transparent.
- How requirements for a solution cover future state business processes.
- Identify gaps and areas to improve.
- Identify value and non-value added activities.
Identify the Root Cause
Identify the root-cause of gaps and improvement areas ensures that the solution addresses the right gaps.
Common methods
SIPOC (Suppliers, Inputs, business process, Outputs, and Customers) originated in Six Sigma.
![SIPOC](https://7768311.fs1.hubspotusercontent-na1.net/hub/7768311/hubfs/Imported_Blog_Media/BPA_1-300x194-1.jpg?width=411&height=266&name=BPA_1-300x194-1.jpg)
Value Stream Mapping (VSM): Originated in Lean methodologies. Diagram and record wait times and business processing times for every business processing step.
Strengths
- Ensures solution addresses the right issues.
- Minimizes waste.
- Flexibilities wrt techniques and methodologies.
Limitations
- Time-consuming.
- Multiple approaches.
- In-effective in knowledge or decision-intensive business processes.
Suggested reading-
Business Analyst Qualification
20 Golden Tips for Business Analysis Documentation
Key Business Analysis Deliverables
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