Workshop Facilitation Skills

Delivered by Adaptive's Australian Partner -

IRM Training, Australia's Oldest IIBA EEP 

2 Days / 14 IIBA CDU / Instructor Led / USD 999

Program Overview

Step into your next workshop with a new level of confidence, by equipping yourself with the techniques to facilitate successful and productive workshops, through this Workshop Facilitation Skills course.

Workshops can be extremely efficient and valuable in a wide range of business activities, while at the same time promote collaboration and team building. However, when not planned or executed properly, it can instead be a costly exercise that ends with issues and delays in your project, decision making or problem solving.

As a facilitator, the success and failure of a workshop is often attributed directly to you.

Be recognised by your peers as a skilled facilitator by learning and practicing the techniques to:

  • Control the focus and pace of your workshops
  • Handle biases
  • Allow / ensure everyone contributes
  • Deal with difficult personalities, hidden agenda and other “people problems”.

Australian top universities, organizations and government departments send their staff to this hands-on Workshop Facilitation Skills course to practice new techniques, in realistic scenarios, in an environment where it is safe (and even encouraged) to make mistakes and learn from them.

IRM Training (est. 1989) is the longest serving Endorsed Education Provider (EEP™) to the IIBA® in Australia.

Course Outline


  • Workshops vs Meetings
  • The facilitator’s role & objectives

Top 3 Components: Planning, Planning and Planning

  • Define the scope
  • Know your audience
  • Prepare the logistics and practicalities
  • Define the objectives and desired outcomes

At the Workshop

  • Facilitator’s styles – choose yours!
  • Biases to beware of
  • Rules & guidelines
  • Technology & tools to keep in your pocket
  • Useful techniques that can save the day
  • Control the flow
  • End with a bang!

It’s All About the People Skills

  • Verbal & non-verbal skills
  • Understanding the group dynamics
  • The art of active listening
  • Get more with open questions
  • Keys to dealing with:
    • Dominant people
    • Shy people
    • Business people
    • Technical people
    • Dysfunctional behaviour
    • Conflicts
  • Intervention strategies and their risks

After the Workshop

  • Post-workshop deliverables
  • Participant follow up
  • Verifying agreed issues – making sure they get done
  • Managing unresolved issues

Virtual Workshops

  • Approaches
  • Technology
  • Best practices

Facilitation Tools

  • The facilitator’s toolkit
  • Where to find help and additional resources
  • The facilitator’s best friend: Marriott Bubbles

BONUS Modules – Facilitating Specific Workshop Types

*For private / in-house training only. Choose up to 2 workshop types.
*May be included in a public course if suitable for the audience and if time permits.
  • Decision making
  • Requirements elicitation
  • Risk analysis
  • Agile User Story Mapping
  • Project planning

What is the Training Like?

Most modules start with an instructor running a presentation interactively, followed by discussions and practical exercises.

For most exercises you will break out into small groups of 3-4 people, where you can practice your workshop facilitation techniques and skills in a positive, constructive and non-judgmental environment. You will practice in front of real people and be coached by an instructor with real-world experience!

Do you have an upcoming workshop you are preparing for? Use your own workshop criteria in the exercises, to gain more personalised benefits! Otherwise, we also provide a realistic case study that simulates a series of workshops in a project. We can offer this flexibility thanks to the small group size and the unique skills of our course instructors.

In line with the working-from-home trend, you can now also attend this course remotely. The course will still be practical, hands-on, interactive and delivered live by a senior instructor with 15 – 25+ years’ experience with the skills to make the intensive short course interesting and enjoyable. Find out more about practical training delivered remotely (live).

Who are the Trainers?

Eligibility requirements to become an IRM Training trainer:

  • A minimum of 15 years’ relevant experience in Australia.
  • The ability to demonstrate in-depth knowledge in the real-world application of the course topics.
  • Driven by the passion to help develop others.
  • Excellent communication, presentation and people skills.
  • A good sense of humour! You can absorb and retain more knowledge when the training is fun!

IRM Training trainers have worked in / with a diverse range of industries and government departments. Some also came from academic background as lecturers at Australian leading universities, on top of their 15+ years’ hands-on experience.

Is this course right for you?

This course is designed for Business AnalystsManagersTeam LeadersProject Manager / Lead / Adviser and other similar roles who are tasked with facilitating workshops.

Course Endorsement / Certification

This Workshop Facilitation Skills course conforms to the Business Analysis Body of Knowledge (BABOK®) v3 and is endorsed by the International Institute of Business Analysis (IIBA®). Upon completion of this course you will receive a Certificate of Completion, awarding you 14 CDU / Professional Development Hours (PD Hours).

For more information about PD Hours and certification, refer to our Business Analyst Certification page.


What Past Attendees Said

Informative, practical and well run” – Business Analyst, ANZ Bank

Very well conducted and run course. A lot of knowledge and skill was passed on to the class” – Business Analyst, Department of Veteran’s Affairs

Excellent pointers for planning and structuring a workshop” – Business Analyst, Allianz

Read more testimonials


Anywhere - Remote Delivery 11 - 12 August 2022
Group Booking - Remote Delivery Flexible Dates & Hours
Your Office - In Person Flexible Dates & Hours
Adelaide Select one of the options above  
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Course hours during standard time (4 April – 2 October 2022):

  • AEST: 9:00am – 5:00pm (ACT, NSW, QLD, TAS, VIC)
  • ACST: 8:30am – 4:30pm (NT, SA)
  • AWST: 7:00am – 3:00pm (WA)

Course hours during daylight saving time: 9:00am  5:00pm AEDT.

For other locations or time zones, Convert to your time zone.