Improving Business Processes for a Leading Telecom Settlement House

Introduction:

Adaptive’s client is a leading telecom settlement company specializing in providing telecom mobile roaming solutions to 400+ telecom operators around the globe.

The company has been in business for the last 15+ years and has grown significantly, both in terms of revenue and size of the organization. However, with the organization's rapid growth, the management realized that inefficiencies in their operations needed to be addressed. After analyzing the situation, the management decided to initiate a business process improvement initiative to streamline operations and improve efficiency.

 Implementation of Business Improvement Practice:

The implementation of the business improvement practice involved the following steps:

Step 1: Identifying the Objectives: The management team identified the objectives of the business improvement practice, which included improving business processes, reducing costs, and increasing revenue.

Step 2: Hiring Business Analyst Partner: The company engaged with Adaptive US as it had experience in software development, project management, and business process improvement.

Step 3: Conducting a Gap Analysis: Adaptive analyzed and identified inefficiencies in the organization's processes and systems.

Step 4: Recommending Solutions: Based on the findings of the gap analysis, Adaptive recommended solutions to streamline processes and reduce defects. The solutions included process redesign, automation, standardization of processes, and implementation of project monitoring tools.

Step 5: Implementing Solutions: The client management team implemented the recommended solutions in a phased manner, starting with process redesign and automation, followed by standardization of processes, and finally, the implementation of project monitoring tools.

Results:

The implementation of the business improvement practice resulted in the following benefits:

Increased Efficiency: The streamlined processes increased efficiency, reducing the time taken to complete tasks.

Cost Reduction: Implementing process automation and standardization resulted in reduced compliance costs, with a significant decrease in the time taken to complete tasks.

Improved Quality: The implementation of redesigned processes improved the quality of the services offered by the client, thus resulting in increased customer satisfaction.

Enhanced Communication: Implementing project monitoring tools improved communication within the organization, resulting in increased collaboration and teamwork.

Conclusion:

Implementing the business improvement practice resulted in significant benefits for Adaptive’s client. The company was able to streamline processes, reduce costs, and improve the quality of its services. Adaptive’s client was also able to enhance communication within the organization, resulting in increased collaboration and teamwork. Overall, implementing the business improvement practice helped Adaptive’s client achieve its objectives and maintain its position as a leading telecom roaming settlement company.