Adaptive’s client is a leading chemical company, which specializes in providing protective coating solutions to various industries. The company has been in business for more than 50 years and has grown significantly, both in terms of revenue and size of the organization.
As the client lacked in-house software development capabilities, it outsourced its core system development to another leading software development company.
However, the software development company had very little domain knowledge, and the client has very little capability to provide the right requirements to the outsourced development partner. The resulting solution was highly unusable, leading to significant loss to the client and considerable friction with the outsourced development partner.
The management realized that the lack of business analysis capabilities is hurting its progress, and that needed to be addressed. After analyzing the situation, the management decided to implement a business analysis practice in the organization to streamline operations and improve efficiency.
Step 1: Identifying the Objectives: The management team identified the objectives of the business analysis practice, which included establishing business analysis processes, and enabling existing Domain SMEs to carry out our business analysis effectively.
Step 2: Hiring a Business Analysis Consulting company: The company’s managers attended a business analysis training conducted by Adaptive. After that, they decided to engage with Adaptive US to set up the business analysis practice.
Step 3: Conducting a Gap Analysis: Adaptive conducted a gap analysis to identify areas of improvement in the organization's business analysis processes and systems.
Step 4: Recommending Solutions: Based on the findings of the gap analysis, Adaptive US recommended solutions to establish the business analysis practice. 5 Domain SMEs were short-listed by the client and Adaptive to become business analysts. Adaptive’s Lead Business Analyst performed the role of business analyst till the Domain SMEs were fully competent to carry out business analysis tasks.
Step 5: Implementing Solutions: The management team implemented the recommended solutions in a phased manner, starting with process definition, followed by training and mentoring of new business analysts. The client decided to engage another organization to provide software development support within its premises.
The implementation of the business analysis practice resulted in the following benefits:
Increased Productivity: Bringing in business analysis and software development in-house resulted in increased development speed with a significant reduction in the time taken to complete tasks.
Cost Reduction: Having an in-house team business analysis team resulted in a significant reduction in costs, with a significant decrease in the time taken to complete tasks.
Improved Quality: The implementation of business analysis processes and tools improved the quality of the products developed by the company, resulting in increased customer satisfaction.
Enhanced Communication: The implementation of business analysis practice improved communication within the organization, resulting in increased stakeholder collaboration and teamwork.
Improved Employee Motivation: The implementation of business analysis practice improved employee satisfaction as the existing Domain SMEs got opportunities to work on enterprise system development projects.
The implementation of the business analysis practice resulted in significant benefits for Adaptive’s client. The company was able to streamline business analysis and software development processes, reduce costs, and improve the quality of its products. The company was also able to enhance communication within the organization, resulting in increased collaboration and teamwork. Overall, the implementation of the business analysis practice helped the client to achieve its objectives and maintain its position as a leading chemical company.